Parent's guide

If you have children between 13 and 18 years and you are thinking of planning a language visit combined with sports, cultural and leisure activities in Spain for them, Alicante and ISC is the perfect combination.

Whether you have already chosen us or if you're still looking for reasons to do so, please let us explain how we care for your children and how you can personalize all the details of the programs according to the particular their particular needs.

We are looking forward to receiving your child in Alicante, and make the most his/her experience with us. Please use the guide below to answer any questions you may have before, during or after your child's stay. Please do not hesitate to contact us for more information about the company or programs.

The rest of the program specifications are in the "General Conditions of the Program". You will find this in each program's brochure and on the registration forms.

STAFF "PERSONAL CARE 24 HOURS A DAY"

All staff has been carefully selected. People are the foundation stone at ISC and that is why they all have extensive experience dealing with young people and a professional qualification. Following the selection interviews, only those who are passionate about being with young people are selected. Students are supervised 24 hours a day by ISC group leaders. The children per instructor ratio is 1 instructor for every 10 children or so. At night there are staff who stay at the residence.

MEDICAL CARE "HEALTH INSURANCE IN ALL PROGRAMS"

The insurance policy included in all our programs includes health care services 24/7.

If your child requires any specialized care / attention, please let us know about this in the registration form, detailing the care / attention that they need: taking medication, special diet, illnesses, allergies, etc. The group leader will look after every individual detail for each student. Because of the sun, drinking a lot of water, sun protection, and wearing cap will be compulsory during the sport activities.

ARRIVALS AND DEPARTURES

Alicante has more than 80 international destinations. The plane ticket and transfers in your home country are not included in the price, however we are happy to book the plane ticket for your child if you prefer ( let us know by email ). Once in Alicante, ISC s taff will be waiting for the students to get them to the ISC Camp.

If a student requires individual transfer from the airport (e.g. takes a different flight or travelling on his/her own) will also be picked up by a ISC group leader.

STUDENT BEHAVIOR

We hope that every child who joins us for an ISC holiday will enjoy all the aspects of their stay. We will not tolerate any kind of anti-social behavior. Any teasing, bullying or unacceptable conduct will be dealt with by the Centre Manager as a matter of urgency. Fortunately, we have very few incidents that require us to implement our Rules and Code of Conduct procedures. If, during their stay, your child reports any problems to you relating to the above, then please inform us as soon as possible so that we can deal with the matter immediately. If the Centre Manager decides that due to persistent bad behaviour a child has to be sent home, then it will be entirely at the expense of the parent/guardian concerned. Under these circumstances we will not consider a refund.

HYGIENE

Personal hygiene is very important. It is imperative that all children shower at least once a day after practicing their sport.

FOOD

Good nutrition is essential for the growth of children and even more for the physical and mental effort involving sports and Spanish classes. ISC is will personally see that all our students have a varied diet based on Mediterranean ingredients (fruit, pasta, fish ,meat and vegetables). A vegetarian option will also be available.

VISITS

Parents can visit their children in Alicante. You must simply communicate the dates of your visit. If you want us to manage your stay we will be happy to help you.

NIGHT ACTIVITIES

We offer wide variety of evening activities after dinner organized by the group leaders that are completely voluntary. Students have full liberty to remain relaxing in their room or doing any other activity that the residence offers (TV room and rest room, computer room, etc.)

Contact us for more information.

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