A parent's guide

If you have children between 13 and 18 years old and you are planning a language visit combined with sports, cultural and leisure activities for them, Spain and ISC is the perfect combination.

If you already have chosen us or if you are still looking for reasons to do so, let us explain how we take care of your children and how you can personalize all the details of the programmes according to their particular needs.

We can't wait for your child to arrive in Spain and we want them to enjoy their experience to the fullest during their stay with us. Please use the following guide to answer any questions you may have before, during or after your child's stay. Please do not hesitate to contact us for more information about the company or our programmes.

The rest of the programme specifications can be found in the "General Programme Conditions". You will find it in the brochure of each programme and in the registration forms.

PERSONAL SUPERVISION FROM STAFF AROUND THE CLOCK

All staff members have been carefully selected. We are all young people with professional backgrounds in the education sector with extensive experience in dealing with young people and studies to prove it. After selection interviews, only those who are passionate about being with young people are chosen. The students are supervised 24 hours a day by ISC group leaders and security staff and systems . The ratio of children per instructor is 1 instructor to 12 children. In the evenings there are staff who stay at the residence.

HEALTH INSURANCE WHICH COVERS EVERY PROGRAM THAT WE OFFER

The insurance policy included in all our programmes includes a 24-hour health care service.

If your child has any additional medical requirements, please let us know on the registration form, detailing the requirement - e.g. medication, dietary requirements, illnesses, allergies, etc. The group leader will take care of all individual details for each student. Due to the sun, it will be compulsory to drink plenty of water, protect yourself from the sun and wear a cap during the sports activities.

For European students it is recommended to present the European Health Insurance Card.

In the case of Covid-19 infection, the student who gives positive test result will be obliged to follow the instructions recommended by the Spanish government, independently of the recommended instructions of his/her country of origin.

ARRIVALS AND DEPARTURES

The plane ticket and transfers in your home country are not included in the price. Please take care of them and be sure that the destination is the correct airport. Once in the airport, ISC staff will be waiting for the students to take them to the ISC Camp.

If a student requires an individual transfer from the airport (e.g. takes a flight at an unusual time or is traveling on his/her own), they will also be picked up by an ISC group leader.

Transfer from/to the airport, train or bus station: 40€/trip (+20€/trip per family member).

STUDENT BEHAVIOUR

We hope that all children joining us for a holiday at ISC will enjoy all aspects of their stay. And that is why we work to keep the atmosphere of our camp healthy, and pleasant for everyone (students, ISC staff and parents).

We will not tolerate any kind of anti-social behaviour. Any teasing, bullying or unacceptable behaviour will be dealt with by the Centre Manager as a matter of urgency. Fortunately, there are very few incidents that require us to enforce our Rules and Code of Conduct.

If, during your stay, your child reports any problems relating to the above, please inform us as soon as possible so that we can deal with the matter immediately. If the ISC Director decides that, due to persistent misbehaviour, a child should be sent home, this will be entirely at the expense of the parents/guardians concerned. In these circumstances, a refund will not be considered.

SMOKING AND ALCOHOL

At ISC we have a no-tolerance policy on tobacco, drugs and alcohol. They are strictly prohibited. Any ISC camper found to be using or trying to use any of the above substances will be sent home immediately, even if they are a regular user at home . Flights will have to be paid for by the parents and no refund will be offered. This is confirmed in the regulations that are sent by email after your child signs up for an ISC package.

Please make sure that your child have received and read our students guide.

HYGIENE

Personal hygiene is very important. It is imperative that all children shower at least once a day after practicing their sport. Employees and program participants are required to follow the recommended hygiene measures. Soap and Water and Alcohol will be used after entering a restroom facility, before lunch or snack times and dinner.

Daily cleaning and disinfection at common and private zones.

FOOD

Good nutrition is essential for the growth of children and even more for the physical and mental effort involving sports and Spanish classes. ISC will personally see that all our students have a varied diet based on Mediterranean ingredients (fruit, pasta, fish ,meat and vegetables). Students have 2 different options for first dish and 2 different options for second dish. We adapt our cuisine to our students needs: vegetarian, celiac, Muslim.. etc

VISITS

Parents can visit their children. You must simply communicate the dates of your visit by email on info@iscspain.com

NIGHT ACTIVITIES

We offer a wide variety of evening activities after dinner organised by the group leaders that are compulsory for the students to attend – apart from in special circumstances, for instance, illness or severe tiredness. The activities range from karaoke to bowling. Once these activities are done, then it is time for bed.

May sometimes night activities vary or change from those indicated in the timetable depending on the weather or other external factors. The lights off time varies from night to night depending on the evening activity but it is usually between 10:30pm and midnight.

ESSENTIAL INFORMATION

In the event that a student concludes their camp stay before the initially requested date, whether due to family-related reasons or expulsion, the previously paid fees WILL NOT BE SUBJECT TO REFUND.

This policy is in place because camp activities and accommodations are prepaid upon reservation confirmation, and refunds may not be feasible once these expenses have been settled.

Curfew

The curfew is therefore at the times stated above (depending on evening activities). When your child signs up for the camp, you will be emailed an authorization form. You can fill this out and decide to either not allow your child to go out after the curfew or you may allow your child to go out at night after the evening activities until a certain time. This authorization means that after the time of the curfew, your child’s well-being becomes your responsibility.

We do not however recommend that your child goes out on their own without the supervision of an ISC monitor.